1st Street For Fashion
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Price Match Promise

Online Avenue won't be beaten on many things - quality, customer service, and most importantly, price.

We want our customers to have total confidence that they won't find any of our products at a cheaper price. We know that price is one of the key reasons you'll opt for Online Avenue over a competitor - which is why we've introduced a Price Match Promise, to guarantee you'll never find any of our products at a better price.

If you find a competitor selling the same product for less, we'll match it as part of our Price Match Promise. All you need to do is take note of the product code, the competitor and the price - send us an email with these details and our Price Match Team will get back to you within one working day, letting you know whether the product is eligible. If the product qualifies, we'll match the price!

PRICE PROMISE TERMS AND CONDITIONS

  • The offer doesn't apply after you've placed the order - you'll need to contact us before you order the product in question, and wait until you hear back from our Price Match Team.
  • The competitor's product must be brand new and identical to ours.
  • The product must also be in stock in the colour and size you specify when we verify the price.
  • Our Price Match Team will be verifying prices from Monday - Friday, between the hours of 9am and 5.30pm. Please be aware that emails sent on Friday afternoon may not be checked until Monday morning, when items may have sold out or changed in price.
  • The company in question must be shipping from the UK and have a valid VAT registration number.
  • Marketplaces such as eBay are excluded from the Price Match Promise.
  • We'll match the total cost of the item including delivery charges.
  • The Price Match Promise does not include other offers that competitors may be offering - for example, if you use a 10% off promotional code to get a discount with a competitor, you can't then use the discount price for our Price Match system.

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